Residential & Commercial Services FAQ

The decision to repair or replace your roof depends on its age, the extent of the damage, and its overall condition.

Signs a replacement may be recommended include:

• The roof is near the end of its lifespan, typically 20 to 25 years for asphalt shingles.
• Shingles are curled, cracked, buckling, or missing.
• You notice excessive granule loss in gutters.
• There are widespread water stains on ceilings or walls.
• The roof deck appears to be sagging.

For minor, localized issues such as a few missing shingles or a small leak, a repair may be enough. A professional inspection is the best way to receive a clear recommendation.

Most residential roof replacements can be completed in one to three days. Timing can vary based on the roof size, complexity, number of stories, slope, material selection, and weather.

You are not required to be home, but we recommend being available by phone in case the crew has a question during the project.

To help ensure a smooth process, we recommend:

• Moving vehicles and other belongings away from the work area.
• Covering or moving sensitive plants and shrubs near the home.
• Keeping children and pets safely indoors during the project.
• Removing fragile items from walls and shelves inside the home.

Permit requirements vary by municipality. In many of the areas we serve, a building permit is required for a new roof installation. Our team can handle the necessary permit process for your project.

We recommend a professional inspection at least twice each year, typically in the spring and fall. An inspection is also smart after major storms or severe weather events.

Warning signs can include damaged flashing, water spots on ceilings, roof leaks, a sagging roof deck, pooling water, or moss and vegetation growth.

Common commercial roofing systems include TPO, PVC, modified bitumen, and metal roofing. The ideal system depends on the building, budget, roof design, and local climate.

Financing may be available for qualifying commercial projects. Contact our team to discuss current financing options and find an approach that fits your business needs.

Coverage depends on your policy, deductible, and the cause of the damage. Damage from a covered event may qualify, but exclusions and separate wind or hail coverage can apply. Review your policy and speak with your insurance carrier for details specific to your home.

Take photos and document visible damage as soon as it is safe to do so. Contact your insurance carrier to understand its claim process, and schedule a professional roofing inspection for a clear assessment and detailed scope of work.

Actual Cash Value, or ACV, generally accounts for depreciation. Replacement Cost Value, or RCV, generally relates to the cost of replacing the roof with similar materials, subject to your policy terms, deductible, and payment conditions.

Review your policy and follow your insurer's claim requirements, then work with a qualified and insured contractor you trust. A local roofing company can document the roof condition and provide a clear scope of work for your project.

Yes, when performed by experienced professionals. We use appropriate pressure levels and soft-washing techniques where needed to remove dirt, grime, mold, and mildew without damaging exterior surfaces.

Frequency depends on your property, surrounding trees, shade, and local climate. In most cases, annual cleaning helps maintain curb appeal and prevent buildup from becoming more difficult to remove.

Before service, we recommend that you:

• Ensure all windows and doors are fully closed.
• Move vehicles, patio furniture, and other belongings from the work area.
• Keep children and pets indoors during the cleaning process.
• Ensure there is access to a working outdoor water spigot.

We use cleaning methods and solutions selected to be effective while being mindful of your home, landscaping, pets, and surrounding property.